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Alesis Multimix 8 USB FX PLEASE HELP!!

Dear Alesis,

I have a problem.
I recently bought the Alesis Multimix 8 USB FX.
When I plug it into my computer (first I tried it on my Laptop) it recognizes it by : USB AUDIO CODEC. So I assume I need to download the Driver first.
I downloaded a driver on your website, checked if all details were right, 32 bit system, Windows 7 Premium etc.
Ofcourse run as Administrator

When downloading it asks me to plug in my mixer on the computer if that's not already done yet. So that's what I do. The Problem is that the driver won't install. Everytime when the installation fails it says:
Unfortunately the installation failed (Error Time Out 0x0005).
How is that possible? I tried it on a desktop with a 64 bits system (with the associated driver) I tried it on another desktop with a 32 bits system. Actually I tried everything.

Also when installing Cubase it does not work.
I use Sonar Cakewalk, but I thought by installing Cubase the driver would be installed automatically.

I tried the Quickstart Guide as well. Following the instructions for the Audio Setup.

I spent hours on trying to install everything but it just won't work. I also went to several producers or people who work with software and recording everyday, without success.

So, what else can I do. I really need this problem to be solved.

Nick van Wyk
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  • Hello, you are getting this (Error Time Out 0x0005) message on all the computers you have tried?

    If you have the MultiMix 8 USB FX, you actually do not need a driver. That may be the issue. Is this what you have? http://www.alesis.com/multimix8usbfx

    What driver are you installing?
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  • Thank you for your quick response!

    But yes It's on every computer.
    And yes that's the one I have!

    I was just trying to install the driver on Alesis.com, the Driver for the Alesis Multimix USB FX 2.0

    But how come if I don't need a driver, even Cubase won't recognize all the 8 tracks.
    It's just USB Audio Codec Left & Right. But I should have 8 single tracks, right?

    I prefer working with Cakewalk Sonar, but the problem is that both (Sonar & Cubase) do not work.
    My guitar teacher is using Cakewalk Sonar and is using a Multimix 16 track mixer. When he plugs the mixer in the computer it recognizes the mixer as: Alesis Multimix etcetera.... He had to install a driver for it but if I don't need a driver I should get the same right?

    Hope you can help me out, this is so frustrating!
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    • Allright! Thanks a lot for your support by the way! I only have one question. Now it recognizes the mixer as a USB AUDIO CODEC. But shouldn't it be 'Alesis etc.' instead of Usb Audio Codec? When I was using Cakewalk Sonar I wasn't able to record things one at a time. When I inserted a new Audio track in a already existing file, it was recording the whole bunch instead of one track at a time.
    • USB AUDIO CODEC is fine, no worries there.
      If you are able to record anything from the mixer, it is working correctly. You will have two option, the left and right MAIN OUT mix. Whether you have one channel being used or all the channels being used, the mixer will send a stereo mix of whatever is connected. If you wanted to record two sources on separate tracks, pan one to the left and pan the other to the right. That will allow you to record two mono tracks, each with separation.
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  • Dear J Sandeen,

    In regard to your last post on this subject, what, according to the specification on the alesis website, does this mean then?

    -
    Like the other mixers in Alesis’ MultiMix USB series, the MultiMix 8 USB 2.0 FX contains a complete USB recording interface. Where this mixer differs from others in the lineup is in its USB 2.0 technology. This enables you to send 10 channels (8 input channels plus the 2-Track input) individually to the computer, at up to 24-bit, 96 kHz resolution. Because each channel is sent individually, you can use virtually any DAW or other music software for mixing and editing the incoming audio.
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    • J Sandeem,

      I just purchases the same mixer and have Sonar X3. Windows 7 recognizes the audio codec just fine but I can't appear to select the multimix as my input device through the Sonar software. I also have a VS-20 that I have selected but that is the only device I can choose. Do you have any ideas how I can get Sonar to recognize the device/ Thanks
    • Hello,

      I would like to help. Are you using the ASIO4ALL http://www.asio4all.com/
      driver for your Windows computer? If not, click on the link that I provided there to download and install the driver. After installing the driver, in your Sonar X3 DAW, select the ASIO4ALL as your soundcard and this will allow you to select your amount of inputs as desired.
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  • Hello,

    I would like to help. Are you using the ASIO4ALL http://www.asio4all.com/
    driver for your Windows computer? If not, click on the link that I provided there to download and install the driver. After installing the driver, in your Sonar X3 DAW, select the ASIO4ALL as your soundcard and this will allow you to select your amount of inputs as desired.
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  • Hi
    As i read i am not the only one who can not install he alesis mm 8fx driver. When connect alesis to computer and cubase 5 , i can chose usb audio codec hidden under asio4all but even selected, only 1 chnnel stereo recording is avaible. I tried 8 stereo input 8 mono input and outputs as well but cannot recieve sounds in seperated channels.. Now is it a problem of me ( as know how of cubase 5 ) , problem of asio4all version or usb audio codec? This is a serious problem and i think so many people feeling the same.
    Would be happy if share your opinions
    Thank you
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    • Hi, thanx for reply. I almost tried everything anything... Specially when i open up stereo or mono input channels at vst connection page, the correspondant audio line is always " usb audio codec" and it does not matters how many channels you make, it always sends stereo mix of 8 channels on multimix 8 usb fx. Also I tried full duplex driver but never succeed. Do you have any idea or do you suggest me to change the DAW? Cubase isnt an obligation for me, i am connecting my roland td30 drum module to alesis and any daw that i can make 8 seperated channel recording may fit me ( there are 8 direct out cables which goes from td30 to alesis' chanelles)
    • Hello,

      Alright, thanks for the info. You can try a different DAW such as Ableton. Click on the link HERE to help walk you through setting up an audio interface in Ableton. Also, it may be easier for you if you want to call tech support to help you out over the phone. You can contact them from the information below.

      Alesis World Headquarters (United States Office)
      Support Contact: 401.658.3131

      Alesis UK LTD (United Kingdom Office)
      Support Contact: +44 1252 896040

      InMusic GmbH (Germany Office)
      Support Contact: +49 2154-81299-20/-25

      Alesis Japan Corporation (Japan Office)
      Support Contact: +81-3-6277-2231

      Alesis South America (Brazil Office)
      Support Contact: +5511 - 3222-6476
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