I’m frustrated

DM6 kit midi input randomly stops

Hey! I'm back with another problem with my DM6 kit. Before I had a problem with not getting any midi input at all, I fixed that but now I have another problem, the midi input randomly stops when playing. This started after reinstalling my Windows, just like my last problem where I didn't get any input at all, that started after reinstalling Windows. However, I fixed that problem by uninstalling the USB 3.0 drivers. I actually had this problem before reinstalling Windows but didn't happen frequently. Now after playing for 1-5 minutes, my DAW just stops getting any input. I tried it with MIDI-OX as well and the input stopped after a few minutes there as well, so isn't a DAW issue. I tried connecting the kit to my moms laptop running Windows 10 and started up MIDI-OX and had that running when I was practicing and input never stopped. Probably practiced for 20-30 minutes and no issues. I guess this is some USB issue but I don't know what that issue is or how to fix it. This is an exclusive issue with the DM6 kit. This doesn't happen when using my USB-powered midi keyboard, neither does it happen with any other USB device connected to my computer. Also, after the midi input stops, the device "e-drum" is still visible in Device Manager (yes I clicked "Scan for hardware changes" on it and still was there). I am running Windows 7. Anyone familiar with this issue or knows any fix?
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  • Hello,

    Thanks for posting.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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