My DM6 module doesn't turn on

Hi. I have an DM6, it is always connected itselved but not to electrical power. The last time I used it was 5 months ago, and today when i conected to the current it does not turn on anything. the electrical adapter delivers the correct voltage, but the module does not turn on. What I can do? Thank you.
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  • Hi Juan,

    Sorry you're having issues with your DM6 module.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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