I’m frustrated

Nitro headset volume too low

I just assembled a new Nitro kit, but the volume in the headset (have tried several different) is much to low. Factory reset done, volume knob turned to max, Kit VOL is set to 32. The sounds from the different pads are there, but I have to hit very, very hard to hear any sound at all. What ́s wrong?
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  • I have found that if my amp is plugged in (one or more of the RCA cables, even if amp is not turned on) volume is very low. As soon as I remove the plugs, volume is good. Seems like a bug, but this fix works for me.
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  • I’m frustrated
    Thanks, but the volume is still low. I can hear my hits on the pads louder than the sounds from the headset.
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  • Hi Håkan,

    Sorry to hear about your issues. Good job troubleshooting your symptoms. If you're still having issues with your Nitro Kit, I'd recommend getting in touch with your nearest Support Office for one-on-one assistance. You can find their contact information on that page.

    I hope this helps! 
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  • This might sound crazy...but I have one headset that works well EVERYWHERE BUT the Nitro. I put in another set, and it works great.

    Worth a try.
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  • Hakan... I am going to ask you to humor me on this one and check all the basics:
    Your 120 Volt AC is a Grounded and Surge protected outlet? You have no ground faults? No Hum's, Echo's, Reverbs, Pop's, Clicks or other noise? And you have the correct power supply? If so: All your cables are tight and fully seated in their respective holes? If so; you are sure it is properly set up? I hate to say it but it sound's like it might be a bad amp in the module. have you tried connecting a real drum amp to the other outputs - do they work?
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  • I have the exact same problem- brand new kit, low volume on the headphones. Tried with 4 different makes, models but all the same. I can hear the tapping of the drumsticks more than the drum sounds.

    It is so frustrating !! All the excitement of the new purchase gone down the drain.
    After a lot of thinking and reading reviews and advice I had bought this over acoustic kit :-(

    Now I have regrets going for an electronic kit. I feel a good 300$ have been wasted. I cant even return it as the trial period is over!!
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    • Thanks for your replies to my post.

      @ Timothy, I plugged the headphones in the right socket (the 3.5 mm on the left side of the module) and not at the back- for that one would need the jack to be for a much thicker diameter.

      @ Bill, the volume is low overall and not for any particular pad. request you to see these two video clips, it may give you some insight into the problem.

      I also see that the impedance of the headphone socket is 32 Ohms, where as the last headphone I tried was 24 ohms, I am not sure if that could be reason- improper impedance matching. I have borrowed a 32 ohms pair from a colleague at work and plan to try that out shortly- but I am not very hopeful of any dramatic change.
      I am also going to try what you have described in your reply and check if it makes any difference- but like I mentioned in my original post- they sounded low right from the beginning, i.e. straight out of the box- so I am guessing the unit is at 'factory setting'.
      The other think I am going to try is to get hold of a amplified speaker (like a PA speaker or a guitar amp or studio monitors) and check how the kit sounds when the source is from the back- i.e. the monitor output (mentioned by Timothy).

      As soon as the above options are tried out, I will write a reply.

      Thanks again.
    • I have the same volume problems. I am forced to turn my feed music way down to hear the drums at a satisfactory level. I have to use Beats headphones with their own amplifier to remedy this situation.
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  • 2
    I have faced the same problem with my Bose C25 headphones, were low sound from all pads. So today I went to the store were I have bought my Alesis Nitro.
    I had my headphones and the Alesis Nitro controller with me.
    I the store he told me the the Bose headphones have a microphone input at the plug together with the left and right input.
    That disturbs the sounds. You can see at the plug that there are 3 rings.
    Then we tried to connect a normal set of headphones with only left and right input on the plug, and then the low sound problem was solved .
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  • I just bought an Alesis Nitro and set it up. I bought a new stereo 1/4 inch jack to rca cable to hook up to the back of the unit to my stereo. The headphones are loud enough, but they could be louder. The signal to the stereo is really quiet. The jacks don't have this third ring for a mic either. (And why would they?) And furthermore, there is a slight delay in the hitting of the pads to the sound on the stereo. I can't seem to find a way to adjust this. No delay in the headphone jack though. I read through all the other responses, and made sure to check and see if all connections were made properly, and that checks out. Not sure if is an impedance issue? this question doesn't seem to have been answered. (the low stereo volume question, only the low headphone volume question was answered)
    • Did you find a solution? I'm trying the same hook up scheme and found that to get moderate volume, both the module and amp need to be set to MAX. I can't imagine this is good for either component. . I do not notice a delay tough? Like you, headphones plugged in to the jack work fine with plenty volume. Where you able to fix this or did you have to switch out equipment?
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  • I’m frustrated
    This reply was created from a merged topic originally titled volume too low through headphones.

    Correctly set up and plugged in Alesis nitro kit, but the sound through my headphones is so low that the noise from me hitting the pads overpower the headphones. What is the problem?
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  • First try, almost inaudible. Using the mini jack on the side works slightly better than the 1/4 inch out on the back with an adapter, but marginally. Then I discovered that
    Two different brands of headphones that both have mini volume controls (apple and skull candy) both are almost inaudible in the headphone jack input, UNLESS you hold down the mini clicker/volume selector on the headphones themselves and hold it in, and THEN and only then does the volume out put sound normal. Let go, and the volume drops 90%. No, it does not help to attempt to turn up the volume on the mini volume selector, in fact it has no effect in either direction.

    So, I’m going to return the skull candy headphones and try to find some that do not have a volume selector. If they are also very low in volume, then it’s likely that there is a flaw in the output circuitry of this unit, which, by the number of complaints I’m seeing, appears to be widespread.

    By the way, Anyone have to tear down the kit and start over again in assembly because the very first part instruction picture is actually wrong? You only find out after one of the last pieces is assembled, and then need to tear down the entire kit to make it right?

    Why haven’t both of these issues been addressed by Alesis? Front page of the nitro web page at least? A word to their distributors perhaps?
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  • So it appears that if you have a pair of mini jack headphones that have a mini volume control on them, such as apple or skull candy or many others, that control is rendered obsolete, and because of the wiring of the alesis control unit, all volume is almost inaudible, UNLESS you click and hold the volume selector on those phones. Then all volume is normal, (or at least louder), but then it’s one handed drumming from then on, as it always returns to nearly inaudible when you let go.

    HOWEVER, older style apple headphones with no volume control seem to work better. So it appears to be the presence of the volume control on the headphone.
    Don’t know What the deal is with The quarter inch mono output on the back of The alsesis unit, but it’s output with the other volume controlled headphones was extremely low as well.

    How exactly is it that I, a customer, setting this up for my 8 year old son, am tasked with discovering these answers now, when so many people across these forums have been having the same problems for what seems like more than a year?? Where are the alesis employees? Thank god im a musician and an audio professional, or I’m sure we’d be returning this thing right now. Given that the setup instruction manual is wrong ( first picture and subsequent are wrong, causing a complete tear down and re setup), if there’s one more problem, this thing is going back. Update your website about this at least, Alesis!!!!
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  • I’m pissed
    YES! Headphone volume sucks. Very, very bad. I had the set up less than a day and I'm ready to throw in the towel. I need a remedy or a refund. ASAP if not sooner.
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  • 1
    I tried my usual Sony noise-cancelling headphones when I first got my kit and the volume was good, but the sounds were muddy. At first I thought the samples in the kit were bad. I tried some Beats earbuds and everything was fantastic! Wonderful sound, great volume, but the usual "earbud problems", even with the over-the ear hooks, always trying to fall out and stuff. i bought the Alesis DM100 headphones, figuring the phones designed and marketed by Alesis MUST be the answer! To my dismay, although the drum sounds are wonderful now i have the low-volume headphone issues. Maybe an inline pre-amp is the answer? The Alesis phones have a standard stereo plug, where you see the tip, the separate ring for one channel, and the main ring(the part that is actually the shaft of the plug) for the other channel. If you have a plug with the tip, and the 2 rings before the main shaft. that one is made for a cellphone input where it actually has an extra circuit for a microphone. Conversely, if your plug is mono, just a tip, no little ring and then the main shaft (also know as "ring" in the telecom industry) you will only get sound in one side of your headphones. For me, it was the left side. I'll keep experimenting until I solve the problem. Other than the volume issue. I really love the Alesis headphones! The full over-the-ear design, keeps any "sticks against pad" noise out.
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  • I’m waiting for an answer
    Hey Bill R (Alesis Employee)! You've been responding with the same sort of "one off" surprise to all these threads about volume being too low. Where is the answer? It's clearly not a one off situation? What can we do? I have to turn the volume nob up all the way to max - as everyone else is metioning - in order to hear anything. What is the solution? Thanks for your help. Please post it actual answer here on the threads so we don't all have to one off go to Customer Support or return the kits.
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