Strike Pro hi hat behaving erratically

Just set up my strike pro kit yesterday. Unfortunately, the hi hat is messed up. The sounds are totally unpredictable. When I do a simple quarter not foot beat I get double hits, no hit at all, open hat, closed hat. Then it gets more chaotic when I use a stick, triple hits, open when it's closed, etc. It's random, chaotic. I called tech support and he couldn't help. Set up a call for Monday. So I've got my brand new strike pro kit that's basically unplayable the first weekend I have it.
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  • I'm frustrated because it randomly started acting up again....ugh

    It was doing ok after the firmware update. I made some adjustments and saved the settings. The next day everything was ok but today out of nowhere it's acting up. Sporadic triggers with the hi hat when using the pedal...same problem as before.
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  • How long can we keep the unit before we have to return for a refund? 30 days? I'm still having problems with the ride cymbal and the hi-hat.
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  • This reply was created from a merged topic originally titled Strike pro hi hat issues persist after firmware upgrade.

    Strike pro arrived last Thursday, but was out of town for the weekend so didn't get a chance to play with it until today.

    Unfortunately, I'm still having hihat triggering issues, even after applying the new firmware and following the "dialing in" instructions from the Alesis support forum.

    Any suggestions? Anyone else having the same issue?

    Yes, I installed both firmware files and confirmed under the utility button. Yes, I adjusted the trigger sensitivity. Yes, have it sitting right on top of the spring before I tighten the clutch. Yes, the 1/8 jack is plugged into the bottom hi hat module.
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    • I played around more with it last night. The bow is really responsive if the Alesis logo is pointing towards me, but the edge doesn't respond at all. If the Alesis logo is pointing away from me, the edge responds well but the bow is less sensitive (still works, but less responsive).

      I tried pointing the Alesis logo towards the tom and wasn't getting a good response from the edge.
    • Ive just received my kit and having the same problem. Did you solve the problem? Was it anything to do with a software update or a 2 into one stereo cable? Thanks. Shuxpower
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  • I finally gave up. Waited 6 months without a drum set for this thing to come out and spent WAY more time debugging, tweaking and on support calls than playing. Ride still doesn't work right. Hi-hat is just not good, no matter how much I tweak. Ride also would go to very low volume after playing a while. Would move the slider in either direction and it would wake up again. Crosstalk, triggering, and sensitivity minor issues. Not worth another minute of my time. Drums were nice, racks were sturdy. Cymbals were bad. Lost 7 months of my life of drumming. I really wanted this to work. Just boxed it up as well as I could and taking it to Guitar Center to return locally and pick up the Roland which they have on hold for me. Best of luck everyone.
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  • Gaston,

    Sorry to hear.

    I was shipped a new Mod and I am very impressed with my kit. Sounds like tech support let you down.
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  • Same thing has happened to me- after vacation it is super erratic again
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  • I’m sad
    r these issues common with Alesis.Or is this just a new set working out the bugs..
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  • I just purchased the Strike Pro a few days ago. I downloaded/installed the most current updates and followed the 'tweak' directions, BUT it's just NOT quite right yet!! The rest of the kit sounds/works great!! The hi-hats just are not 'there' yet... any variation in pressure while keeping time results in chick mishits or mis-triggering of the bow. Also while stick playing some spots seem to register edge over bow even when bow is hit. Tweaking the settings to correct one error seem to amplify others and vise versa...

    Hopefully a NEW patch or update is in the works???
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  • hi Chris

    Please let me know if u get the hats working,cuz I just ordered a kit and these issues r beginning to freak me out.Perhaps Ill have to cancel my order. Im in need of an electronic kit for live venues and strike pro seemed to have it all for the price in my budget. Roland was my 1st choice for an upgrade...but way too expensive for me.

    Good Luck
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    • I did the first firmware update, I'm not sure if there's been a second one. The hi hats got better but I seem to be tweaking every time I get behind the kit....every time. The snare just likes to come out every once in a while when I'm not playing just to remind me it's still there apparently. I bring the threshold up and now I can't do quiet rolls. Random kick hits, tom hits and the lovely random crashes are my favorite. I've just accepted the fact that it's never going to be good but I have to remember to smile at the wife when she tells me how nice it looks.
    • I dived in today with the Strike/Superior Drummer. I had no issues with the hi hats going through midi!! THAT BEING SAID... Alesis has no excuse in coming up with a fix-all patch/update for all of our issues!!
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  • I did the firmware update to 1.2 and it deleted all of my trigger settings so now I'm back trying to get this this thing as close as I had it before. Ghost notes still there and by the way, has anyone else noticed that you have to have the cymbals backwards to get the right triggering? In other words the word Alesis is upside down and on the bottom? They insist that they should be at the top but none of my cymbals respond that way.

    The new updater blows too. There is nothing user friendly about any of this.
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  • All I can say is that I use my kit for practice. I had a hardware problem but got a new box and firmware upgrade in May. I have been building a user kit from the Blue Jay pre-set. Hat is close to the recommended settings posted above. At times I find the hat to be almost real. Any crazy triggers are my own spasms. I have found a couple of time that the ride needs a wake up on the slider but only on first turn on. All in all the play ability is good. It is representative of a real kit but it won't hide mistakes. You have to play well and understand how the thresholds and FX works etc..
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  • The closest ive come to getting it to work correctly is to remove the spring altogether. Im gong to buy a roland hihat im done with this garbage.
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  • update for me i bought a go e drum hi hat controller off e bay for 50 bucks used the top hi hat only made a few adjustments to the settings and it works perfectly no issues at all. so the problem is clearly the h hat hardware. go buy one and no more issues.

    http://www.ebay.com/itm/Goedrum-Elect...

    https://www.amazon.com/Goedrum-GHC-El...
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  • I'm glad that worked out for you but I refuse to put another time or any more of my time into this. When I spend this kind of money I expect things to work as advertised. Nothing more, nothing less. Alesis has been trying to talk their way around obvious hardware design flaws. What they should do is offer rebates or some type of kick back to allow their customers to buy the right parts.

    I have mine on CL. Alesis has lost me forever.
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  • Hi all, just taken delivery of a Strike Kit. Looks like I’m about to join the Hi Hat joy train. After checking and confirming all cables are plugged in (and replacing those that can be to ensure its not a cable problem) I see the top hat appears to be working fine, howeve I’m unable to get the closed hi hat sound unless I press extremely hard on the hi hat pedal. This very quickly transitions into machine-gunning hi hats. It’s definitely not playable like that.

    Has anyone found a fix for this type of issue? I’ve played with settings in the module, without luck. I feels the hi hat controller is either faulty or not sensitive enough to pick up when the hi hats are touching.

    Any feedback is welcomed. Thanks all.

    Regards,
    Cam
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  • Invest in the go e drum controller it works perfect for 50 bucks on ebay or pull your hair out trying to get the strike to work the closest ive come to get it working is take out the spring altogether and use the hat on the side where it says alesis. Good luck
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  • 1
    I've defended Alesis when this kit first came out with bugs thinking they would take care of their customers. They clearly refuse to acknowledge that they have a hardware issue so I put my kit on Craigslist as my window to return to Sweetwater is closed. My advice is return it. You'll fix one problem only to find another. I'm dumbfounded as to why Alesis won't either acknowledge and fix the issue or offer a rebate...it blows my mind. Good luck bud
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  • Just received my strike pro 2 weeks ago and I have been messing with it off and on since I received it. Triple checked cables, messed with trigger/pedal sensitivity for hours with no success. Checked hi hat hardware and cymbal placement. Made sure module had V1.2 Tried removing dampening pads on hi-hat, tried removing spring, tried adjusting hi hat spring pressure. Tried putting spring plastic cap on bottom, tried without the cap, tried it with it on the top. Watched every you tube video ever created since the release of the strike pro. I have sent Alesis support email and haven't heard back. There is no way in the world with this many people having the same issue they didn't know there was a problem. This is my 3rd alesis drum set and my last. I will pony up the extra cash for a roland next time
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  • An update to the hi hat issue. Didn't invest any more time in the Alesis motion sensor (realised this one part was the issue). Liked the Go e drum option, but was conscious of durability as I'll play live a lot. So contacted the Roland support team and purchased just the VH-11 motion sensor. It cost a bit more than the Go e drum option. Everything worked perfectly the moment I plugged it all in. Really enjoying the rest of the kit.
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  • Did you have buy the vh-11 assembly with sensor and cymbals. I’m having trouble find the sensor by itself. Found one company selling but they are from the uk and shipping cost is crazy.
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  • No just the Motion Sensor Assembly. I contacted Roland Support directly and ordered the part.
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  • Ok thanks I’ll give them a call. You should go to work for Alesis , you could help them sell a lot more Drum sets.
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  • Hi Everyone!

    The latest version of the Strike Pro firmware has been updated to 1.3!  This update can be downloaded from the Strike Pro Product Page. In this update you will find the following changes:

    • Power Station New England Kit Expansion: Added two new preset kits.
    • Improved Playability: Extensive improvement of trigger response and realism.
    • Automatic Hi-Hat Calibration: Firmware now automatically adjusts to the hi-hat pedal and hardware performance. If you adjusted the position of your top hi-hat cymbal or your hi-hat pedal hardware, enter Trigger Mode (press Edit > Triggers), set Trig to HiHat Bow or HiHat Edge, and then press F1/F2/Pedal. In the screen that appears, press F1/F2/HiHat Reset to initialize the calibration.
    We also added three new parameters to Trigger Mode, though you should not have to adjust them for most hi-hat hardware:

    • Chick: Raises or lowers the point at which your pedal will trigger the "chick/stomp" sound. If you play with the top cymbal really high above the bottom one, or if you hi-hat pedal has high-tension springs, increasing this setting may help you get a more consistent chick/stomp sound. 
    • Tightness: You should not have to adjust this much, but if you tend to play with very little distance between the hi-hat cymbals when opening and closing them, lowering this setting may help capture the finer details of your playing. If this setting is too low, you may trigger unintentional "chick/stomp" sounds while striking the top cymbal. 
    • Sensitivity: Lowering this setting can help increase the dynamic range of the "chick/stomp" sound (though setting it too low can cause inconsistent chick volumes). 
    • Splash: This setting determines how easy or hard it is to create a hi-hat "splash" sound. Higher values make it more difficult to "splash", though you may prefer that depending on your "footwork".
    • Curve: If you prefer to hear more closed or semi-open sounds, choose one of the logarithmic curves (Log 1-4). If you prefer a more open sound, choose an exponential curve (Exp. 1-4). Select Linear for an even balance between these. 
    • Compressor,  EQ, and FX2 processor: Kit FX Mode now includes a built-in compressor and equalizer, great for adding those final touches to your sound. We also added an FX2 processor (the previous FX tab is now FX1).
    • Updated Effect Routing: Onboard effects are not pre-fader so adjusting your Strike module's sliders will adjust any associated effects too, such as reverb or delay tails. 
    • Program Change Receive: Send MIDI program change messages to your Strike module's MIDI input or USB port. The numbers of program change messages correspond to the kits listed in the current folder. Alternatively, send MIDI CC #118 to increment by one kit or MIDI CC #119 to decrement by one kit. 
    • Minor bug fixes.

    NOTE: This is a two-part update process: first, you will update your Strike module's firmware, then you will update the module's sound content using the Strike Editor Software. Please carefully follow the firmware update instructions first, install the latest Strike Editor software, then follow the sound content update instructions. 
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  • 1
    Just updated. Finally I can play my drumset. Not perfect but it’s 1000 times better from where it was. I think after little bit of tweeking this one will work.
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  • Can you adjust settings with the software of is the software just for drum kit sounds? I still can't get this freekin hi hat to sound right
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  • It’s a two part update one was for the v1.3 which actually has two files to upload in the module. And one is for the new drum sounds.
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  • I did both updates. I saw the directions for the auto calibrate feature for the hi hat....but there were no directions. Am I supposed to choke the hi hat after pressing the buttons? Choke it? It's like one step forward two steps back....ugh
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    • I’m having a similar problem.

      Did the update ok, no problem.
      Went to the Triggers, Hi Hat, pressed the button to Reset... then what?

      I’m playing a series of hits on the hi-hat closed, then opening on the last of 4 beats, closing again on the next (similar to the start of Message In A Bottle by The Police).
      What I get is the open strike either missing all together or sounding a continuous splash despite on the subsequent beats the hi-hat is closed.

      Could you possibly create a small video similar to the previous setup video (https://youtu.be/XTDZhkSvKeI) specifically for this new AI/machine-learning approach to the hi-hat and its associated parameters?

      Thanks.
    • It's like they keep throwing out little nibbles to keep us interested until the return window expires. A redesign of the hihat module is the only thing that will work. "Hey! Great news! The HiHat will calibrate itself! Look! There are the buttons! Not gonna tell ya how to do anything because we're hoping that you'll try this and try that and try this again and call yourself a failure and not blame us"...that's pretty much what I heard.
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  • I can't get the sound content to update through the Strike Editor. I was able t o update the firmware and triggers but now I'm getting a message that the Strike module can't be found and the program is closing out. Anyone else with this issue?
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