Strike Pro hi hat behaving erratically

Just set up my strike pro kit yesterday. Unfortunately, the hi hat is messed up. The sounds are totally unpredictable. When I do a simple quarter not foot beat I get double hits, no hit at all, open hat, closed hat. Then it gets more chaotic when I use a stick, triple hits, open when it's closed, etc. It's random, chaotic. I called tech support and he couldn't help. Set up a call for Monday. So I've got my brand new strike pro kit that's basically unplayable the first weekend I have it.
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  • I'm frustrated because it randomly started acting up again....ugh

    It was doing ok after the firmware update. I made some adjustments and saved the settings. The next day everything was ok but today out of nowhere it's acting up. Sporadic triggers with the hi hat when using the pedal...same problem as before.
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  • How long can we keep the unit before we have to return for a refund? 30 days? I'm still having problems with the ride cymbal and the hi-hat.
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  • This reply was created from a merged topic originally titled Strike pro hi hat issues persist after firmware upgrade.

    Strike pro arrived last Thursday, but was out of town for the weekend so didn't get a chance to play with it until today.

    Unfortunately, I'm still having hihat triggering issues, even after applying the new firmware and following the "dialing in" instructions from the Alesis support forum.

    Any suggestions? Anyone else having the same issue?

    Yes, I installed both firmware files and confirmed under the utility button. Yes, I adjusted the trigger sensitivity. Yes, have it sitting right on top of the spring before I tighten the clutch. Yes, the 1/8 jack is plugged into the bottom hi hat module.
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    • Point the alesis logo towards your first tom
    • I played around more with it last night. The bow is really responsive if the Alesis logo is pointing towards me, but the edge doesn't respond at all. If the Alesis logo is pointing away from me, the edge responds well but the bow is less sensitive (still works, but less responsive).

      I tried pointing the Alesis logo towards the tom and wasn't getting a good response from the edge.
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  • I finally gave up. Waited 6 months without a drum set for this thing to come out and spent WAY more time debugging, tweaking and on support calls than playing. Ride still doesn't work right. Hi-hat is just not good, no matter how much I tweak. Ride also would go to very low volume after playing a while. Would move the slider in either direction and it would wake up again. Crosstalk, triggering, and sensitivity minor issues. Not worth another minute of my time. Drums were nice, racks were sturdy. Cymbals were bad. Lost 7 months of my life of drumming. I really wanted this to work. Just boxed it up as well as I could and taking it to Guitar Center to return locally and pick up the Roland which they have on hold for me. Best of luck everyone.
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  • Gaston,

    Sorry to hear.

    I was shipped a new Mod and I am very impressed with my kit. Sounds like tech support let you down.
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