Strike Pro hi hat behaving erratically

Just set up my strike pro kit yesterday. Unfortunately, the hi hat is messed up. The sounds are totally unpredictable. When I do a simple quarter not foot beat I get double hits, no hit at all, open hat, closed hat. Then it gets more chaotic when I use a stick, triple hits, open when it's closed, etc. It's random, chaotic. I called tech support and he couldn't help. Set up a call for Monday. So I've got my brand new strike pro kit that's basically unplayable the first weekend I have it.
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  • I just posted this on my thread entitled 'strike pro playback volume' but copied it here as well because more people are responding to this thread. (It is linked with the same problem) here goes.......

    Wow, lucky me (possibly) I've got not one but TWO chances at this recording playback problem being solved. First chance....... My kit is being returned for a replacement kit on Monday 15th of January. If that doesn't solve this problem oh and the problem with the back to front cymbals oh and the myriad of hi hat problems then I get a second chance which will definitely solve ALL issues as I have been offered a refund! I made sure the shop I bought my kit from understood that I will be checking for all the issues mentioned on this forum as I don't want to be six months in and refund offer expired only to find a new problem. So please let me know what other issues I should be checking for as well as hi hat and recording playback volume. How many of you have checked your recorded playback volume? Is it just my kit with playback way louder than the drums. Oh and yes I've tried all different recording levels and all variations play back louder than the drums. If it's not related to the hi hat then maybe it's best to post it on the other thread, but hey! Shuxpower.
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  • Just recently purchased a Strike kit, and super happy with it so far. The only issue I've had is getting the Hi Hat to really behave like it should. I'm running firmware 1.3 as well. When you go in to the menu and activate "Hi Hat Reset" - it doesn't really seem to do anything? Is there something that you need to do after you activate it? It doesn't change any of the settings in the menu and never says it's completed or has finished the reset or calibration? I've played around and it doesn't really seem to make any changes.

    I think I have it dialed in about as well as I can right now, and has required a bit of an adjustment to how I play, specifically with my foot. When you pull your foot off the pedal quickly, it will trigger the hi hat again - the abrupt 'stop' when it's fully open makes it think it's been hit. So if you're really stomping and letting it open fully it will trigger the 'chick' and then make a hit sound at the top. I assume there's nothing that can be done to prevent this (apart from playing with more finesse)?
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  • Hi Mike,

    Classic questions. Re-set is a mystery. Maybe it calibrates on the first few closings?

    The double hit can be fixed. People i don't know say it plays well. Just adjust stuff like re-trigger and sensitivity..

    Hat stand motion is important.
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  • Thanks Louie - I've been tweaking a bit more and it's getting better for sure.
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  • I’m Pissed off
    I’m also a new owner of a strike pro. The hi hats are a nightmare. I just received a replacement set of hats. Problem still persists. I get different hi hat response every time I turn them on. Have already been on the phone with customer support for over an hour trying to get them to work correctly. Coming from a Roland kit I’m also very disappointed in the actual drum samples. They don’t sound the least bit authentic to my ear no matter what I listen to them through, especially the kick drum samples. The trigger calibration out of the box is horrendous.
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    • The thing I can’t live with is the high hat. It cannot be dialed in. And every time I get it kinda close, when I turn the kit on later, the hats behave differently. Like it has lost its calibration. And I have yet to get them to sound correct when you strike the hat closed and open and close it after the strike. It just doesn’t happen. And I haven’t been able to find the setting that stops the hat from ringing on after you close it. I hear the chick and the next hit is a closed hat sound but the initial hit rings on. I dunno I have been on the phone with tech support and went through the settings to no avail. They sent a new hi hat pack and it actually seems worse, sigh. At this point I have lost my faith.
    • Setting should not change from off to on. Be sure to save before shutdown. Mess with edge and bow hat settings.
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  • looking at this thread , i am scared to buy alesis Strike pro. I have been looking to buy either alesis strike pro or roland td 25kv or a used Roland Td30.

    Looking at peoples response on Hit Hat looks like possibility of a Hi Hat from brand new kit to work is slim.

    m so confused
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    • I decided to keep mine after all. I had made arrangements to physically drive mine back to sweetwater. Then the reality of it all set in. You’re not going to get close to this kit from Roland for anything less than 5k us. And even then I don’t believe the Roland offers the tools this kit offers. This kit does some freakishly cool things. I am also impressed with the updates and added content from alesis. To my knowledge my Roland has had none. I have had nothing but willingness on alesis end when it comes to tech support. They are really nice, they really care and try very hard to help. Worst case scenario is I buy buy a set of roland hi hats or an ego hat controller. In the end I decided that is a price I’m willing to pay. The ride cymbal and snare alone are worth the price of admission concerning this kit. If you do decide to buy, buy it from a reputable dealer who allows returns.
    • I just bought a new 8 piece kit and have the same problem. I haven''t tried any of these ideas out yet as I just started my research. I'm brand new to drumming (lifelong guitar player), so I wasn't expecting having to figure out how to get the hi hat to work right. Still a good kit.
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  • I'm hoping I get my new kit soon. I received it on the 20th of November and after a couple of days of initial disappointment a software update made the kit better, still not as it should be but better! I realised quickly that the recording wasn't working as it should and to cut a long story short the entire kit had to be returned. I boxed it up (not easy) then waited for collection for return to the shop (who have been very helpful) 3 working days waiting followed by 6 working days in transit followed by 10 working days (Feb 1st) in the shop. That's 25 days without my kit including weekends SO FAR! It has to travel back yet, and as of today I still haven't received an email to say it's on it's way. My kit hasn't been available to me the whole of January or February so far and still no sign........
    How does this make me feel? Answer...... 'Like a 'mer'........ A drummer with no drum!
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  • Just look at the reviews on any website for the strike pro. Then do the same with roland td25, 30 etc. the reviews will speak for themselves. I have never owned a roland and purchased this based on price and thinking I could figure it out. I have wasted hours and the high hat it’s terrible yes it’s true the rest of the drumset isn’t that bad. Yes you can fix it with a roland product lol. Next time I will consider the reviews a lot more before jumping the gun. I’m glad people have fixed it with all of these updates and tweaking but I’m sorry these should be ready to play out of the box and shouldn’t take 2-3 software upgrades and tweaking to get it to half way work. The vh11 hi hat isn’t exactly cheap your gonna spend 300-400 bucks to get one unless you buy it used. Your almost at the td-30 price range at that point.
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  • Well, my replacement kit arrived today and I assembled it. To be honest I was a bit anxious it wouldn't work. The first thing I tested was the recording........ IT WORKED! Yeah! ........ Ok the cymbals are all still backwards ie they are ALL more sensitive if you hit the back of the cymbal (almost acoustic) and the hi hat is still at V2 software so I need to update that tomorrow. Almost 3 months after the update and old stock is still being given out knowing full well it doesn't work. Alesis..... It can't be coincidence that all my cymbals are backwards (hi hat being the worst but due to the fact it has no choke you can at least turn it round 180 degrees.) are you working on a way to make the cymbals right via software updates or is it a hardware problem that we are stuck with? I'm assuming software because on some of the kits the cymbals are better than others. Testing will continue over the next few days.......
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  • This reply was removed on 2018-02-12.
    see the change log
  • Hi Shuxpower, what do you mean by "Cymbals are backwards"? Is the ALESIS logo readable or upside down.?

    FYI I gave up trying to get the hihat controller to behave, so I bought the GoEdrum Hi Hat Controller... Not dialled it in yet, but it is LEAGUES better than the Alesis controller already. Give it a go, its pretty cheap too!
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  • Hi Dino, by backwards I mean that hitting the front (edge or bow) of the cymbal (the side with the choke) is a lot less sensitive than the rear of the cymbal. (Behind the logo) On the rear of the cymbal I can lightly tap to get a very light sound and increase the force of the hit to get a louder sound. On the rear it registers from light tap right up to hard hit, on the front you have to give it quite a bang to register the sound. Tapping it doesn't always register. (Even with sensitivity adjusted)
    Today I played around with the threshold and sensitivity settings to try and see if it was possible to reverse this but it isn't.
    The DRUM pads are fantastic very sensitive on the pad and the rim (and even more when you adjust the sensitivity switches).
    I've seen YouTube videos of electronic cymbals sounding like acoustic cymbals with the drummer doing a light roll and gradually increasing to a full on hit and they sound great.
    The sounds inside the Strike module are there and they sound fantastic but as yet they just aren't quite linked to the way the cymbal is struck. I believe (as I said before ) that this will be rectified by a software update patch provided it's not a hardware design fault and I don't think it's that for the cymbals. Maybe for the hi hat controller but let's wait and see.
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  • I see. I have my cymbals as shown: Hihat with logo towards me, but crashes have logo at the back. Hihat indeed works better "back to front" for some reason.



    Despite the GoEdrum controller operating more constant, I STILL can't get a reliable hihat control from the pedal...

    1. Does anyone find the pedal settings even do anything... I've tried the dials at 1 and at 99, no apparent difference!?!? Also the log and exp curves have no effect, seemingly.
    2. Whats the difference between a chick and a splash?
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  • Fantastic thanks jv! Obvious when you think about it. No more spinning cymbal.

    As I say though, my main continuing issue is the hat general response. I have to lift my foot ~0.5 sec before striking the hat, or no "open" sound. Even at EXP4 setting!

    Bill mentions setting "open" and "closed" values... I don't have those, I assume v1.3 firmware removed them? i have settings as per this photo.

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  • Lot's of good stuff there thanks. I'll continue the tweaks over the weekend.

    I guess the frustration for me was my previous kit, a Roland TD9, was sounding and triggering well within one day. I've had my strike kit 3 weeks...
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  • I have owned the Strike Pro for a few weeks. The hi hat is a big issue. The 1.3 update gave you lots of control over hi hat settings. But the hi hat was never consistent. I purchased a used VH 11. Installed it last night, did a few tweaks with the hi hat settings and it is great! In my opinion a two piece electronic hi hat is really not necessary. A two piece hi hat is noisy. Anyway I like many other owners of the Strike are a little frustrated with the hi hat. Overall a great kit, with a few glaring issues, hi hat being one of them
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  • 1
    Picture of a white nylon washer and two small steel washers. That was the amount need for me to get the hats to work correctly.
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    • This is interesting. I didn't have the assortment of washers laying around but I did have an extra felt from a clutch I wasn't using and I put that on top of my spring assembly. 90% of all my issues instantly disappeared. Its not perfect, but its now at least useable. My spring assembly never made contact with the top piece. And when in the closed position I had bad double chicks and erratic triggering. Nearly all of that is now gone all with settings that previously sent it into the fits. I was tempted to auto calibrate to dial it in further but I'm almost afraid.

      EDITED TO ADD AGAIN: Ok. Perfect solution for me was a felt washer that comes on a hi hat stand. Perfect thickness. No issues with the hi hat now. I'm seriously in shock.
    • thanks for the update. so between my spring stretching, your felt spacer and sound guys nylon spacer Alesis should be able to make some hardware improvements.
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    Thanks soundguy and jv... A combination of those settings, plus 2 washers on top of the spring, and the hi hat is ~80% nearly there. I think if the Alesis staff are reading they should manufacture the hihat spring about 3mm longer, seems to make a big difference!
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  • I seriously think they just took a pro x hi hat, slapped a thicker rubber contact surface on it and called it a day. I think at some point they are just going to have to admit that the hi hat is a failure replace it with new hardware that actually works.

    Start including a better hi hat with the kits and offer that replacement at a discount for those of us who are part of this ongoing process of "we fixed it!" oh wait, "nope"

    Would it cost alesis money? Surely would. But why are the customers suffering? I have what i consider to be one of the best kits made today at any price. The only problem is the hi hat. Now if this was my Crash 3 not triggering 100% whatever.

    But the hi hat is the cornerstone of all things drumming. Its arguabley more important than your kick. I dont want to return my strike kit. But I do think that every single person experiencing issues, myself included this falls under a

    WARRANTY ISSUE

    None of us have a hi hat that works the way it should. And you shouldnt need the same education to get it work as the people who actually designed the thing. So please, Alesis lets finally take some accountability and give us a solution that works for those who need it.

    The problem is the hardware cannot keep up with any software tweaks. Just like you cant make a Prius as fast as a lamborghini with a performance chip. You need new hardware. Don't even get me started on the easily navigated and all to easily to know if you actually completed the hi hat set up auto calibration. Even I know how to do it and think its ridiculous.
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  • Those are patent numbers of the HH controler. Someone thought they had something. I don't think anyone will rip off this design.

    Alesis what is wrong? We are not all dubbers that can't adjust the dials.

    I am with Tim on the whole topic. My hat is not bad but along way from being as good as the rest of the kit.
    • There might actually be something there. Take note that those patent numbers are the exact patent numbers found on the Pro X hi hat.

      If they were new tech then wouldnt new patent numbers apply? This supports my theory that they just took a pro x hi hat and slapped a thicker rubber matt on top to give the hi hat better feel and maybe didn't consider the ramifications it would have on its actual performance. This begs the question of whether or not the original pro x hi hats work better.
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  • I was fortunate that I could return my Alesis Strike Pro. The vendor is a well known vendor and they told me on Monday of this week that they had lost all faith with the Strike kit/module. Way to many issues for their tech department, and a much higher rate of return. We have a couple of other friends that have some other kits, Alesis and Roland. Hell even the Alesis Crimson II kit is more reliable than the Strike. The Rolands for the most part just work. I ended up for about the same as the Strike Pro getting a Roland TD-25KV. That is what my friend has and he does not have to tinker with it. He has had it for a little over 18 months. He regularly breaks it down takes it to a gig. No big issues at all. He uses the built in sounds for practice and AD2 for most of his drum kits. The Strike/Pro has such potential............
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  • I didn't have my kit 3 days when i bought my go e drum controller. I was like forget this junk lol. I also borrowed my friends vh 11 and tried that and was perfect but i had just spent a bunch on the kit so went with the cheaper alternative. I can see myself buying a vh 11 eventually dor now my setup works. A real fix would be the right thing to do Alesis.
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  • That's where I'm at with this. I mean is it not a little embarrassing that the "FIX" the ONLY fix that actually works includes the words "Roland" in it? Yeah we all know now that if we bought roland this wouldn't happen.

    But I can tell you what WOULD happen if roland released a product like this. They would recall it, and replace it with a working product. That is a FACT.

    Well, I'm actually wrong. Roland would have made it work before releasing it but that doesn't change the fact that Alesis COULD be doing the right thing here.
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  • I posted a video in this thread of a 50 dollar g edrum fix
    Its not a roland fix but it works.

    https://youtu.be/Yusgx1_eW_Y
    • I am very interested in this. If I don't have to buy a roland hi it would be ideal. How good are the results? I'm no hi hat technical genius. But id like to be able to hit it and not trigger the next apocalypse.
    • I spent over three weeks with the Strike Pro. Never got the hi hat to work consistently. Alesis sent me a new Module, same issues. I did get a VH-11 and it worked great. I'm not a fan of the two piece clapper hi hat for e-drums, It is just not needed on e-drums. The spring that is included with the Hi Hat is prone to compression and not returning to its original length, which might account for the unstable condition of the hi hat? I do hope Alesis gets this worked out. It is a shame to spend that much money for a kit that is unreliable.
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    I'm with you guys on this. I paid a lot of hard earned money for this strike pro, I sold a cheap kit thinking I was going to get something far better but have been disappointed with the hi hats and cymbals. I find the drum pads are excellent but it really needs the hi hat sorting.
    I would like to hear Alesis either say they are doing something or they are going to do something because at the moment this thread is getting longer and I'm sure that for every person who replies there are 50 just reading and even more who have bought the kit but haven't joined this forum. This thread alone must have people holding back buying a kit until they know for sure it's going to be ok.
    I wouldn't mind a partial refund and then buy a hi hat that works but my vendor says they can't offer partial refunds. Please sort this out!
    If your reading this and you have an issue with the hi hat and haven't posted a reply do it! Just to let Alesis know this is a widespread problem.
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  • They are reading this. I have a hard time understanding why they choose to ignore something so inexpensive to fix. They are killing there sales over simple problem. I suggest everyone go on all the websites that sell the strike and leave negative reviews. Once it’s starts hurting there bottom line maybe they will jump to action. I have left two reviews and might do a few more.
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    • Yup, this small business owner agrees! Kinda ridiculous not for them to fix this ASAP, ya gotta be able to trust your hi hat, or who CAN you trust?!
    • Hear is the thing. Alesis may have ZERO clue on how to fix it. IMHO Alesis has always been and always will be a catalog company. They may have designed the "look" of the strike pro but just by the hi hat alone, it would appear they are relying on the same old medeli build quality and technology.

      I dont think there is anyone sitting in a lab at alesis "designing" a hi hat that works properly. What they probably had was a guy who drew up a cool looking kit and said "can you make it look like this medeli?". And medeli took older elements (wood shells acrylic covers) and adopted the modern look.

      Has anyone noticed how incredibly generic and pre packaged all of the "official" responses are from the company?

      I have contacted alesis with no less than 5 issues in the last 3 months with various kits I have all purchased (and returned all but one......so far) and each time I swear to god its as if the only thing alesis employees are allowed to do is read you the manual that came with the kit. As if reading me a bedtime story, one that I could have read back to them by memory alone, will make me feel better about my purchase rather than actually having useful information.

      Even the in depth videos are incredibly vague and only barely begin to touch on any useful information. And the only explanation I have is that no one there designed the brain or its software so they are forced to reverse engineer "band aid" solutions. But you cant put a bandaid on a severed arm. Bubblegum and a prayer isnt fixing any drum sets.

      This is why an alesis kit costs 1/4 the price of a similar drum set. They simply dont have the people and the research going into the product. Medeli hands them a book with options, They select the options they want for the price point and they hope to god medelli gets it right. The downside is when they get it wrong there is virtually zero ability to correct it, because no one knows the problem and cant figure out the problem because it was a catalog item they put out.

      Now, I believe they have people working hard to try and fix it as evidenced by the updates and software changes. But even that isnt proving to be effective. And the ONLY explanation i have is that no at alesis even knows what they are dealing with. If they designed it, the software and the hardware they would be able to identify, isolate and rectify the problem. That is why this doesnt happen with brands that do their own product develpmement. They only utlize outsourcing for the building of things to their specs. If you control the source material you can correct issues much faster. When you say "make me this" and have it be able to do this, then you leave the ability to fix problems to those who designed it.

      TO CLARIFY: This is just my opinion and a theory based on my experience in chinese manufacturing.
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    Well. I may as well fess up and say Im out of the hi hat debate. I dont know if this is the case with everyone but my issue was in fact that the spring for the hi hat is way too short. About a half inch too short. Mine never made contact with the top cymbal. Making me think that even with my pedal fully down the spring wasnt putting any pressure on the control module. I put a felt washer on top of my spring assembly. The one the usually sits below your controller as I had an extra. Now all of my hi hat issues are gone. I was even able to go into my trigger settings and put them in the scope of reality and it work flawlessly. I mean Im trying to get it to mess up and i cant do it. Im not a good drummer. But before the defect was glaring and now its not there. At all.
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    • I had considered stretching the spring but was more comfortable with the felt washer as I could adjust the thickness to get my perfect desired results. I'm not an expert drummer either. But I don't hear any missed hits like before. I also had a lot of double hits or even triples. My only guess is that without the spring putting constant pressure downwards the controller bounces and wont allow any trigger settings to matter at all. In its mind things are going crazy because they are literally going crazy. As soon as the controller is stabilized all the nuances in ones playing translate properly. I'm absolutely amazed at the difference. It was really bothering me and this just seemed too simple but in my case it was 100% effective. I seriously wonder if they just made that spring a 3/8" longer and sent those out if it wouldn't eliminate 99 percent of all issues.
    • hope their "techs" are reading this and do a facepalm like; "damn is it that easy a fix? LOL
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    If anyone wants to try the fix for themselves. Reach up and grab one of your felt washers on one of the wing nuts holding down one of your cymbals. The felt washer that holds the bottom cymbal on your hi hat stand works best as its the proper thickness. The one on your cymbal is just a tad too tall. But it will provide the same effect. Just lay the washer on top of your spring assembly. Place your cymbal on top and let it rest. Lock it down. I swear to god it was a night and day difference. Even with settings that normally didn't work at all previously. I have not even done the auto calibration again yet. But its only because I haven't needed to.

    I have another stupid theory. It would seem that because of the deeper nature in which the cymbal is shaped the spring assembly no longer makes contact in the fully closed position. This means that at no point is your controller stable. It is able to flop up and down with the movement. This explains why trigger settings and auto calibration have little to no effect. The controller thinks things are moving around and going crazy because they in fact are. It seems once that the controller is stabilized all of the player input translates properly into the controller and other hardware as a cohesive unit. It would seem that when they redesigned the cymbal they just used the old spring from the pro x hi hat. So even when your pedal is mashed down your hi hat still thinks your part ways open. Or at least their is enough wiggle that it doesn't know what is going on.
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  • Can someone who has the VH11 and has it working please share the settings? I can't even....I mean, I just shelled out another $350 bills in an attempt to get the hi hat working and although the sensitivity is amazing I can't seem to get the chick thing sorted out.

    Thanks for nothing Alesis
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  • I’m Happier....
    Thank you thank you and thank you again to Sound guy Russel and especially Tim for your experimenting and the payoff that came with it. Suddenly I have a working hi hat. I'm no pro but the difference is astonishing. I can now 'chick' instead of using my bass drum, as well as all the other improvements. I can even use the dials to change settings........ Alesis should thank you, well done!

    Now for the edge and bow settings on the crash and ride and we've got what we paid for.......
    • I had edge and Bell issues on crash and ride as well and was able to get them working by adjusting the trigger settings. It took 5 hours playing with each individual piece setting trying going to next then back thru again to adjust for xtalk and such but I got them to work; (the edges still like a harder hit and the bell on the ride needs to be hit just so but it's there.) important to remember is to save each trigger setting as you go; if you jump to next piece you lose the settings.
    • Hey Russell, mines about the same as yours after reading how you describe it.
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  • This is a really interesting post. I hope Alesis team is looking at it and can see how frustrated their customers are. I request them to please fix this issue.

    However, since there is a lot of information on this thread and really hard to find what to do. Can someone from the thread give bullets points on what to do if Alesis Hi HAT doest work as expected from Alesis Strike pro.

    Looking for straight , short and crips step by step procedure from someone from this thread.

    Many thanks in advance.
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    • view 5 more comments
    • usually Bill (from Alesis) pipes in on here. Maybe he's too embarrassed that it took users to solve THEIR biggest problem
    • Who ever came up with the fix should send alesis an invoice for your time fixing the problem.
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  • 1
    Manas Bhatnagar....

    Starting with everything assembled as per instructions
    1 remove the top hi hat
    2 put a spacer (felt washer/s or plastic washer/s) on top of the spring that sits in the lower cymbal.
    3 As this is experimental no one can say exactly how thick the washer needs to be. Just as a 'for instance' I used 2 felt washers total thickness about 2cm.
    4 replace the top hi hat.
    5 fine tune to your liking with the module.

    Thanks to the guys who experimented with stretching the spring and adding washers this has solved a major problem..... For me at least ....
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  • 1
    Yeah, what is awesome about this is that once you have the washer in there that is thick enough the difference will be instantaneous. It addresses the problem at its core. So now all your settings in the triggers menu will actually have an effect. Previously I had my chick at 88. Now its at 30. And there really is no setting I have tried that caused a problem. I just dialed it in the way that felt good and its been rockin.
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  • Tim what side of the hat are you playing on the side with the alesis impression or the opposite?
    • I play with the logos so I can read them and opposite side from me as they are intended.. My cymbals are not more sensitive on the logos. I have very even response on all my cymbals. Also I hear a lot of guys complaining that their hi hat spins. I stopped that by taking a second clutch and cranking that down on the rod that holds your cymbal and I used the clutch as a wrench and I made sure I tightened that rod down as far as it would go. I even put a tiny dab of thread locker on it and it doesn't budge.
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  • Tim, please could you let me know what settings you have your ride settings at and on which kit. If I can copy the settings I can then then re test my ride. If you don't mind. Sorry it's a pain but maybe it would help me understand. If I hit the logo it's about 40% louder than hitting the opposite side and getting the edge to trigger takes a hammer.
    When you tap lightly on the edge does the edge sound play and light up the edge on the screen? With mine if I tap lightly on the edge I either get nothing or the bow sound and the bow lighting up. If I hit harder on the edge I sometimes get an edge and sometimes a bow. This means that when playing I often trigger a bow because I didn't hit hard enough (I'm no pro) so I have to set them both to the same sound...... It's like having a great feature I can't use.
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