Strike Pro hi hat behaving erratically

Just set up my strike pro kit yesterday. Unfortunately, the hi hat is messed up. The sounds are totally unpredictable. When I do a simple quarter not foot beat I get double hits, no hit at all, open hat, closed hat. Then it gets more chaotic when I use a stick, triple hits, open when it's closed, etc. It's random, chaotic. I called tech support and he couldn't help. Set up a call for Monday. So I've got my brand new strike pro kit that's basically unplayable the first weekend I have it.
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