The Alesis Recital keyboard has no volume even when the dial is turned up.

When we use DEMO, the volume is fine. When we try to play the keyboard in the piano mode there's no volume. We bought the keyboard new on October 10.
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  • Hi Heidi,

    Thanks for posting. 

    Let's have you perform a factory reset on your recital. To restore your Recital to the factory default settings, hold the Reverb and Chorus buttons while powering on the Recital. The following parameters will be reset to their default values: Reverb, Chorus,Metronome Tempo, Metronome Time Signature, Metronome Volume, Upper Volume, Lower Volume, Split Volume, Split Point, MIDI Channel, Touch Sensitivity, and Auto Power Off.

    Let me know how this goes.
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